With my new customer architect hat on, I’m looking across a broad range of applications and services to help my organisation be more effective and productive. As a large retail organisation, customer data quality is key to our ability to talk to our customers effectively. Imagine sending letters out to customers – in the digital age, that’s a pretty expensive channel but one which is required none-the-less. If we get the address wrong, or we have duplicate entries for a customer, we end up with a failed communication (really bad for our customer) or duplicate communications (annoying for our customer and bad for our bottom line). Oracle Enterprise Data Quality can help us resolve such problems.
I’m running Oracle Customer Hub (the Customer Master Data Management solution formerly known as UCM or Universal Customer Master), which is a Siebel vertical product that orchestrates and governs a process to take data in from sources, cleanse, enrich, match and de-duplicate, before publishing to consuming systems.
EDQ is a critical component of this solution, as it fills the cleanse, enrich and match capabilities of our end to end MDM process. It’s also an extremely impressive and feature rich product and I’m going to explore some of it’s features over the coming months. First things first, let’s download and install Oracle EDQ release 12:
- First up, you’ll need a Java JRE to run the front end components, so download and install a 64-bit JRE 8 from Oracle’s Java home
- Now, let’s get a trial copy of EDQ installed on a VM so we can have a bit of a mess around. Skipping the usual eDelivery route, head straight to the EDQ product page to download the product
- I’ve gone for the standalone 18.104.22.168 Windows installer version, since I’m running a Windows 2012 R2 server VM, but you can sit the newer 22.214.171.124 installation on top of a Weblogic server running on whatever host OS you choose
- Once downloaded, run the installer and simply following the instructions – it’s really straight forward for an Oracle product
- You’ll find a shortcut to the Launchpad – this is where you’ll find shortcuts to all of the features of the platform
- Launch Director, where you’ll set up EDQ to point to your data source and carry out activities. If you’re prompted to open a JNLP file, and your installation does not automatically associate this with the Java Web Start, then navigate to your Java installation folder and associate it with “javaws.exe”
- The default username and password is dnadmin/dnadmin – be sure to change the password to something memorable. Log in and you’re ready to go
Simple as that! Next time, we’ll connect EDQ up to our Siebel server database (you know, the one with all the lovely sample DB data in it) and run some profiling jobs.